I’m a member of those teams, as an experience designer with a foot in strategy and user research. I’m also a longtime public radio reporter (tech was a big topic of mine), so curiosity is my strong suit. I noticed that, at the agencies and tech companies I’ve worked for, privacy never seemed to be discussed much. And, as reporters do, I wondered why.

There are good reasons for this: so many factors are at play in developing web products, and privacy gives us just one more thing to think about. But designers and product owners can and should work privacy into the process, and I’ll explain some ways we can do that.


Privacy is absolutely part of the user experience.