What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation’s ambitious post-Soviet digital transformation known as “e-Estonia.” One of the program’s experts, Anna Piperal, explains the key design principles that power the country’s “e-government” – and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens' trust.

https://www.ted.com/talks/anna_piperal_what_a_digital_government_looks_like